Legal

Terms of Service

Last updated: May 30, 2026

These Terms of Service ("Terms") govern your use of MailMaster software and the website mailmaster.tech. By purchasing or using MailMaster, you agree to these Terms. Please read them carefully.

1. About MailMaster

MailMaster is an AI-powered email automation desktop application that helps agencies, course creators, and SaaS founders manage email sequences, personalisation, and delivery. It is sold as a one-time purchase perpetual license — not a subscription.

2. License Grant

Upon successful payment, you receive a non-exclusive, non-transferable license to:

  • Install and use MailMaster on devices you own or control
  • Basic license: use on up to 3 devices
  • Premium license: use on unlimited devices

You may not sublicense, resell, rent, or redistribute the software.

3. What's Included

MailMaster Basic — $349 one-time

  • Full desktop email client (Mac + Windows)
  • Connect up to 5 email accounts (Gmail, Outlook, IMAP/SMTP)
  • AI Priority Inbox, thread summarisation, AI reply drafting
  • Automated follow-up sequences
  • Open tracking, read receipts, schedule send, snooze, undo send
  • Smart categorisation, instant search across all accounts
  • Analytics dashboard
  • Email support · Lifetime updates to current version

MailMaster Premium — $479 one-time

  • Everything in Basic
  • Unlimited email accounts
  • Advanced AI automation rules
  • Team inbox & delegation features
  • 1-on-1 onboarding call (60 min)
  • Done-for-you sequence setup
  • Priority support — response under 4 hours
  • All future major version updates
  • White-label option

4. AI Features & Data Processing

MailMaster includes built-in AI capabilities including inbox prioritisation, thread summarisation, reply drafting, and automated sequences. When you use AI features, relevant email content is transmitted securely to our AI processing infrastructure to generate results in real-time. This content is processed ephemerally — it is not stored, logged, retained, or used for any purpose beyond generating your immediate result. We do not build profiles from your email content or share it with third parties.

5. Payment

All purchases are processed securely by PayPal. Payments are encrypted and protected by PayPal's 256-bit SSL. Upon successful payment you receive an automatic email with your license key and download link.

Accepted payment methods include Visa, Mastercard, American Express, PayPal balance, and PayPal-supported local payment methods depending on your region.

6. Refund Policy

We offer a 14-day refund on all purchases, no questions asked.

  • To request a refund, email hello@mailmaster.tech within 14 days of purchase with your order confirmation
  • Refunds are processed via PayPal and typically appear within 3–5 business days
  • After 14 days, refunds are not guaranteed but may be granted at our discretion

7. Prohibited Uses

You agree not to use MailMaster to:

  • Send spam, phishing, or unsolicited bulk email
  • Violate CAN-SPAM, GDPR, or any applicable anti-spam law
  • Reverse-engineer, decompile, or extract source code from the software
  • Use the software for illegal activity
  • Misrepresent your identity in email communications

Violation of these terms results in immediate license termination without refund.

8. Disclaimer of Warranties

MailMaster is provided "as is." We make no warranty that the software will be error-free, uninterrupted, or meet your specific requirements. You use it at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, MailMaster's total liability to you for any claim arising from these Terms or use of the software shall not exceed the amount you paid for your license. We are not liable for indirect, incidental, or consequential damages including lost profits or data loss.

10. Intellectual Property

MailMaster and all related content, trademarks, and software are owned by us. These Terms grant you a license to use the software — they do not transfer ownership of any intellectual property.

11. Updates & Changes

  • Basic license: includes updates to the current major version
  • Premium license: includes all future major version updates
  • We may modify features with reasonable notice
  • We reserve the right to update these Terms; continued use constitutes acceptance

12. Governing Law

These Terms are governed by applicable law in the jurisdiction of our business registration. Disputes will be resolved by binding arbitration or in the courts of that jurisdiction.

13. Contact

For questions about these Terms: